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How to contact Betfair about a problem

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Contact support

Start with the support channel that matches your problem and prepare your account details, timing and relevant error message.

For a specific account problem, use one of Betfair’s listed support channels and give a clear description of what happened. The contact guide is the next step for choosing the route that fits your issue.

Betfair support is available through Telephone Betting Australia, Helpdesk Australia, Telephone Betting NZ, Helpdesk NZ and Email. Choose the Australian route for an Australia-based account or issue.

  • Telephone Betting Australia
  • Helpdesk Australia
  • Telephone Betting NZ
  • Helpdesk NZ
  • Email

What to prepare before contacting support

Prepare the key details before you start so the support team can understand the problem without repeated explanations.

  1. 1
    State what you were trying to do
  2. 2
    Write down the date and approximate time
  3. 3
    Copy the exact error message
  4. 4
    Keep relevant transaction or bet references nearby
  5. 5
    Use your account email, but never share your password

How telephone and email support usually work

Telephone support usually starts with a short explanation of the issue, followed by questions that help identify the account and the problem. Keep your notes nearby and describe the steps that led to the error in the order they happened.

Email support gives you space to set out the issue clearly and attach relevant details where appropriate. Put the main problem in the opening sentence, separate different issues into short paragraphs, and keep a copy of what you sent.

Checked brand

Betfair

How live chat usually works

Live chat usually opens as a text conversation in a website or app support area. It suits short questions because you can respond immediately and receive instructions in the same session.

Save the conversation or write down its reference before closing the window. Do not put passwords or unnecessary payment details into a chat, and use the secure fields provided when an agent requests sensitive information.

Help with gambling

  • Gambling Help Online, 1800 858 858
  • BetStop, 1800 238 786
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Reviewed by Sally Gainsbury

Gambling researcher, University of Sydney · Author and editor

Sally Gainsbury studies the psychology of gambling and how technology changes gambling environments.

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Frequently asked questions

Which Betfair support channels can I use?

Betfair support is available through Telephone Betting Australia, Helpdesk Australia, Telephone Betting NZ, Helpdesk NZ and Email.

What should I prepare before contacting support?

Prepare a description of the problem, its date and approximate time, the exact error message, and any relevant transaction or bet references. Never share your password.

What should I say when I make a telephone support request?

Explain what you were trying to do and the steps that led to the problem. Keep your account email and relevant notes nearby.

How should I write an email about an account problem?

Put the main issue first, describe the events in order, and include relevant references without sending your password or unnecessary payment details.

Is live chat suitable for a quick question?

Live chat usually suits short questions because it lets you exchange messages during one session. Save the conversation or its reference before closing it.

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